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This Policy provides a brief overview of the Organisation’s commitment to assuring the highest level of compliance with the 5 Fundamental Standards of Care as set out in the Regulations contained in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.


A: INTRODUCTION & BACKGROUND INFORMATION:


1. In England the CQC has introduced a new inspection and ratings system for Community Service Providers. This is geared to assessing the Provider’s level of compliance with the new Fundamental Standards of Care. The new inspection system assesses a Provider from 5 standpoints - to determine if their services are SAFE, EFFECTIVE, CARING, RESPONSIVE and WELL-LED. For the purposes of this Policy, these will be referred to as “Standards” (i.e. the 5 new Fundamental Standards of Care).


2. To support compliance inspections of these Standards, CQC have developed a comprehensive system of Key Lines of Enquiry (KLOEs) which inspectors will use during inspections, aided by prompts to help them know what to consider. The purpose of this Policy is to provide a brief summary of the KLOEs for each Standard which we have used to underpin our commitment to consistently deliver the highest quality of Domiciliary Care to our service users.



B: Prime Recruitment Ltd - ASSURING THE DELIVERY OF THE HIGHEST STANDARDS OF CARE:


The Organisation is committed to achieving the following Standards:


1. Ensuring that the Domiciliary Care service that we deliver is SAFE - in brief summary format, this will be achieved by putting the following principles into practice:


1.1 Protecting the service user from avoidable harm, bullying and abuse.

1.2 Displaying an open culture (“duty of candour”) with respect to the reporting and learning from incidents.

1.3 Keeping accurate records.


2. Ensuring that the Domiciliary Care service that we deliver is EFFECTIVE - in brief summary format, this will be achieved by putting the following principles into practice:


2.1 Ensuring that staff have the correct skills, qualifications, training and experience to meet service user needs.

2.2 Always asking the service user for consent for their care, support and treatment.

2.3 Keeping up-to-date with the latest developments and research in the Domiciliary Care sector.


3. Ensuring that the Domiciliary Care service that we deliver is CARING - in brief summary format, this will be achieved by putting the following principles into practice:


3.1 Ensuring that care staff understand the life histories and Care Plans of the service users they care for.

3.2 Obtaining positive feedback from service users regarding the caring attitude displayed by staff.

3.3 Supporting service users to make decisions about their care.


4. Ensuring that the Domiciliary Care service that we deliver is RESPONSIVE - in brief summary format, this will be achieved by putting the following principles into practice:


4.1 Achieving person-centred care, and involving service users in identifying their needs.

4.2 Giving service users a choice about who provides their personal care.

4.3 Protecting service users from the risk of isolation.


5. Ensuring that the Domiciliary Care service that we deliver is WELL-LED - in brief summary format, this will be achieved by putting the following principles into practice:


5.1 Promoting a clear vision of the values of honesty, respect and safety for the Care Service.

5.2 Involving service users and concerned others in the Care Service in a meaningful way.

5.3 Ensuring that staff are confident to question practices and report concerns to management.

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