This Policy summarises the arrangements in place within the Organization that ensures maintenance of Care Service standards through unannounced spot auditing of Care Workers at service users’ homes:
Policy No 1408 - Staff Supervision Policy - defines the programme used within at the Organization for the regular supervision of staff to ensure continuous staff development and a better understanding of Job requirements and duties to be performed. In support of this Policy it is standard practice within the Organization for members of Domiciliary Care supervisory and / or managerial staff to undertake random spot-checks of Care Service delivery. This will involve supervisors / managers making unannounced visits to service users’ homes to review the standards of the Care Service delivered by the Care Worker(s):
1.The Domiciliary Care Manager or Supervisor is responsible for drawing up an action plan of unannounced visits. Visits will be planned to incorporate a minimum of two (2) such visits per month.
In preparing the action plan, consideration will be given to the following:
1.1 The Care Worker(s) involved, their training needs, and their perceived progress in personal development;
1.2 The service user involved, the duties scheduled for the Care Worker, the documented physical and mental state of the service user and appropriate degree of dependency;
1.3 Any reported concerns regarding possible abuse of the service user, irrespective of whether the Whistle-blowing Policy No 1103 has been invoked;
1.4 Any other concerns, e.g. reported complaints involving a Care Worker.
2. The service user and / or advocate will have been made aware at the beginning of the contract of the Organization’s policy to undertake unannounced visits, and appropriate permission will have been sought to allow supervisors / managers to make such visits.
3. When making unannounced visits the supervisor / manager will ensure that they carry appropriate documentation that identifies them as an employee of the Organization.
4. At each visit the supervisor / manager will complete a Spot Audit of Service Delivery, Form No 2-101. When completed the results of the Spot Audit will be reviewed and discussed with the appropriate Care Worker(s) as an integral part of the Staff Appraisal process.
Form No: 2-101 Spot Audit of Service Delivery