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This Policy summarises the broad arrangements within the Organisation that assure compliance with the requirements of the Human Rights Act 1998 as they apply to the Organisation’s business strategies:


1. The Human Rights Act 1998 incorporates the European Convention on Human Rights 1953, and is directly enforceable against state and public authorities. It is acknowledged that the actions and omissions of the Organisation both as a private employer and as a provider of Domiciliary Care Services will be judged against the standards of the Convention and all courts and employment tribunals will take the Human Rights Act 1998, into consideration when hearing any employment related claims, or claims concerning the quality of personal care delivered to a service user where he / she feels that their human rights have been infringed or contravened.


2. The Articles of the Convention taken into the Human Rights Act 1998, that are most likely to impact upon the legal aspects of operating a Domiciliary Care business will be as follows, and are linked to the basic Core Values of Care delivered to the Organisation’s service users:

  • ARTICLE 8 - the right to privacy and respect for family life as the service user perceives it;

  • ARTICLE 9 - freedom of thought, conscience and religion;

  • ARTICLE 10 - freedom of expression;

  • ARTICLE 11 - freedom of assembly and association;

  • ARTICLE 14 - prohibition of discrimination in relation to race, sex, colour, religion, faith, language,

  • political or other opinions, national or social origin, ethnicity, association with a national minority, property, birth or other status.

3. Where a service user alleges that his / her human rights have been breached as a result of some aspect of the care service which they perceive to be unsatisfactory, then the Complaints Procedure, ref. Policy No: 2103, will be invoked. In particular, if such an allegation is made the Domiciliary Care Services Manager should seek appropriate legal advice as part of the process of managing and handling the complaint.

4. Part B of this Policy addresses some examples of specific aspects of Domiciliary Care where human rights issues are directly relevant and which the Organisation recognises. This Policy should be read in conjunction with the following documents within the Organisation’s Quality Management System:

Policy No: 1006 Equal Opportunities & Diversity Policy

Policy No: 1008 Policy on Race Relations

Policy No: 1009 Disability Discrimination Policy

Policy No: 3003 Service User Ethnic Awareness & Anti-Discrimination Policy Policy No: 3100 Policy on Service Users’ Rights (Charter of Rights) Policy No: 3102 Service Users’ Rights - Dignity

Policy No: 3103 Service Users’ Rights - Privacy

Policy No: 3104 Service Users’ Rights - Respect

Policy No: 3105 Service Users’ Rights - Independence & Autonomy


1. Communication and Provision of the Care Service:

1.1 The service user will be treated courteously at all times and will always be addressed in the manner and by the name of their choosing. This will be noted in the service user Care Plans.

1.2 The Care Worker will properly introduce themselves to the service user and ensure that they know the Care Worker’s name.

1.3 The Care Worker will ensure that they wear their Identity Badge where it can be plainly seen and read.

1.4 Arrangements will be made to ensure proper communication with the service user whose native language is not English.

1.5 Arrangements will be made to ensure proper communication with the service user with sensory deprivations such as visual impairment or loss of hearing.

1.6 It will be ensured that the service user knows where the information supplied by the Organisation is kept in their home, so that they know the quality of care that they can expect.

1.7 The service user, and relevant advocates or family members, will be encouraged to express their views about the service being provided, through the use of appropriate questionnaires.

1.8 On a daily basis, before starting care, the service user and / or advocate will be asked what help they would like. (NB - if there are too many tasks to be completed in the available time, the Care Worker will focus on the most important ones and report back to his / her Supervisor promptly).

1.9 If the time of the Care Worker’s visits does not suit the service user’s needs or preferences, this will be discussed and resolved with the Domiciliary Care Services Manager to the service user’s satisfaction.

2. Respect and Diversity:

2.1 It is acknowledged that each service user is an individual, with individual and diverse needs. It is a fundamental principle of the Care Service that Care staff will get to know their service users as individuals with many years of life experiences and different likes and dislikes.

2.2 Each service user will be treated equally, and with respect. Policy No 3104 refers.

2.3 Care Workers will remain sensitive to appropriate personal issues of the service user and his / her family or relatives. In particular, issues of race or ethnic origin, creed, culture, colour, religion, age, gender, political affiliation, parenthood, disabilities or sexual orientation will be respected in accordance with the principles of the Organisation’s Equal Opportunities & Diversity Policy (Policy No 1006).

2.4 Care Workers will not use their mobile telephone when delivering care (except in cases of emergency).Similarly, the Care Worker will not “talk over” or patronise the service user.

3. Safeguarding and Well-being:

3.1 Each Care Worker will receive appropriate training in detecting the signs of abuse of a service user, and the procedure to be adopted if abuse is suspected. This will include a Whistle-blowing Procedure where appropriate.

3.2 Each Care Worker will receive appropriate training in manual handling, including proper operation of manual handling equipment where relevant.

3.3 Risk Assessments are documented for Safeguarding Vulnerable Adults at the onset of care delivery.

4. Independence and Autonomy:

4.1 Care Workers are trained to recognise where a service user is at risk of being isolated or lonely, and ways

in which this could be overcome; e.g. inclusion of family / relatives in the Care Plan, provided that the service user is in agreement.

4.2 Service users are encouraged to undertake tasks with the Care Worker where possible. The Organisation’s philosophy is not to increase service user dependency upon others wherever possible and in this respect Care Workers will not normally undertake tasks which the service user could well do himself / herself. This will have been subject to prior agreement with the service user / advocate at the Assessment of Needs stage and will identify the following:

  • tasks which the service user is able to undertake on his / her own, unaided;

  • tasks which may require some degree of assistance from the Care Worker;

  • tasks which the service user is unable to undertake and which form the basis of the Care Worker’s duties.

4.3 The initial Baseline Assessment of Needs may identify the need for some specialised Aids to Daily Living

in order for the service user to maintain as independent a lifestyle as possible, and again will have involved the agreement or consent of the service user / advocate as appropriate. These Aids to Daily Living may include the provision of some or all of the following, depending upon the perceived abilities of the service user:

  • · bath seats / raised toilet seats / commodes

  • · hand grips in baths / adjacent to toilets

  • · modified tap handles for sinks and baths

  • · hooked electric plugs

  • · drinking cups and modified cutlery

  • · large button telephones / telephone amplification aids

5. Privacy and Dignity:

Care Service delivery will be achieved in such a way as to be non-intrusive, and to respect the privacy, lifestyle and dignity of the service user. This is considered to be particularly important for the following activities:

  • Entering the service user’s home, including key-holding (reference Policy Nos 3701 and 3702);

  • Entering rooms within the service user’s home;

  • Assisting the service user to feed (reference Policy No 3402);

  • Assisting the service user to wash or bathe (reference Policy No 3201);

  • Assisting the service user in matters of toileting and continence (reference Policy No 3202);

  • Assisting the service user to dress / undress (reference Policy No 3203);

  • Assisting the service user with the care of teeth and nails (reference Policy No 3204);

  • Assisting the service user to take prescribed medication (reference Policy Nos 3300 and 3302);

  • Where the service user may be HIV+ (reference Policy No 4205);

  • Moving and assisting the service user (reference Policy No 4005);

  • Assisting the service user with personal planning matters (reference Policy No 3503);

  • Assisting the service user with shopping and other social activities (reference Policy No 3502).

6. Eating and Drinking (reference Policy Nos 3400, 3401 and 3402):

6.1 Each Care Worker will receive appropriate training in Food Hygiene and Food Safety within the Domiciliary Care environment.

6.2 The Care Worker will ensure that there is sufficient food to prepare meals that suit the service user’s preferences, dietary needs, culture and religious beliefs. The Care Worker will alert their Supervisor if there is a shortage of food in the home, or if they are unable to prepare adequate meals for the service user.

6.3 The Care Worker will allow the service user sufficient time to eat and drink, offering discreet assistance where required.

6.4 The Care Worker will ensure that the service user is able to reach the food placed before them, and has suitable cutlery and crockery / utensils. Food is only left for the service user to eat later if the service user knows where it is and can remember to eat it at the right time.

6.5 The Care Worker will maintain an awareness of any changes in the service user’s condition, e.g. weight loss or dehydration, and report any concerns to his / her Supervisor.

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