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With respect to the Organisation’s service users, DIGNITY is achieved when the service user feels that they are treated with respect and valued as an individual. This Policy summarises the philosophies and arrangements within the Organisation that ensure that these outcomes are achieved:

1. The fundamental objective of the Organisation’s Care Service is to empower the service user to remain in his / her own home and to provide a customised package of assistance and support to enable this to be achieved. The service user is viewed as a unique, autonomous individual. In this respect Care Services will be tailored to support and maintain his / her independence and maximise the dignity of the service user. A significant contributing factor here is to encourage the service user to do as much as they can for themselves, within limits of mobility, disability and other relevant physical factors.

2. In encouraging the service user to do as much as they can for themselves the Care Worker will remain sensitive to the issues where the dignity of the service user need to be respected. In particular, the following principles will be observed when delivering the Care Service:

2.1 Service users will be treated courteously at all times and will always be addressed in the manner and by the name of their choosing. This will be noted in the service user Care Plans.

2.2 Care Workers will remain sensitive to appropriate personal issues of the service user and his / her family or relatives. In particular, issues of race or ethnic origin, creed, culture, colour, religion, age, gender, political affiliation, parenthood, disabilities or sexual orientation will be respected in accordance with the principles of the Organisation’s Equal Opportunities & Diversity Policy (Policy No 1006).

2.3 Care Service delivery will be achieved in such a way as to be non-intrusive, and to respect the dignity, and lifestyle of the service user. This is considered to be particularly important for the following activities and standards:

  • Entering the service user’s home, including key-holding;

  • Entering rooms within the service user’s home;

  • Ensuring that the service user does not feel isolated or alone;

  • Not patronising the service user;

  • Responding to the service user as soon as requested;

  • Ascertaining the service user’s specific wants and needs;

  • Assisting the service user to feed;

  • Assisting the service user to wash or bathe;

  • Assisting the service user in matters of toileting and continence;

  • Assisting the service user to dress / undress;

  • Assisting the service user with the care of teeth and nails;

  • Assisting the service user to take prescribed medication;

  • Ensuring that the service user is not left in pain;

  • Where the service user may be HIV+;

  • Moving and assisting the service user;

  • Assisting the service user with personal planning matters;

  • Assisting the service user with shopping and other social activities.


Form No: 3-100 Service User Dignity - Audit of Best Practice Indicators

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