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This Policy defines the procedures relating to the types of assistance that the Care Worker may offer with respect to helping the service user to maintain a warm and comfortable environment within his / her home:


1. As part of their care duties the Care Worker may undertake some or all of the following tasks to assist the service user in the effective and safe management of fuel and fuel supplies:


1.1 Managing solid fuel supplies and lighting fires. This may involve:


  • fetching fuel supplies from outside bunkers or stores for use when the Care Worker is not present (observing appropriate lifting & handling requirements);


  • advising the service user when supplies are running low;


  • ensuring that fireguards are available to screen open fires.


1.2 Managing gas and oil-fired central heating systems:


  • ensuring pilot lights are lit when needed;


  • advising the service user when oil supplies are running low.


1.3 Managing portable gas heating systems:


  • ensuring pilot lights are lit when needed;


  • advising the service user when gas supplies are running low.


  • ensuring safe storage of spare, full gas cylinders.


  • helping to change gas cylinders when needed, and the safe storage of the empty cylinder to await collection or other means of disposal.


1.4 Providing appropriate advice regarding measures that the service user could take to save money:


  • insulating pipes, ceilings etc to prevent unnecessary heat loss and save on fuel bills;

  • preventing burst pipes in the winter;


  • obtaining financial help to meet fuel bills, e.g. Cold Weather Payments.


2. The Care Worker will need to pay particular attention to the service user during the winter months, when hypothermia is most likely (Refer to Policy No 3711 if hypothermia is suspected).


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